Not a checklist. Not a reminder. DocOS makes your practice’s own procedures the only path the work can take — prior authorizations, credentialing, records, refills. Gated when they are wrong. Chased when they stall. On the record, always.
Prior authorization
Arthroscopy · Case 4471
Approved units do not match scheduled units. Resolve the mismatch or record an exception before this case can close.
Audit
Record opened by R. Okafor, 08:41
Read logged. Cannot be edited.
Illustration only. All data shown is fictional.
Why this keeps happening
Three failures every practice recognises, and not one of them is a staff problem. They are all the same problem: nothing stops the work from going the wrong way.
Every practice has a procedures manual. It gets written once, it does not match what the software actually does, and within a year it describes a practice that no longer exists. Staff learn the real process by asking the person next to them.
A task gets ticked when a request goes out, not when an answer comes back. So the prior auth appeal window closes with nobody watching. The records request is never chased. The flight is booked, the receipt is never filed, and the practice quietly eats the cost.
A license that expires in the middle of a placement is perfectly valid on the day anyone thinks to check. An authorization that approved a different procedure code than the one scheduled looks fine until the claim is denied. These are found late because they are never urgent.
Watch it work
Most software tells you something is wrong. DocOS does not let the work continue while it is. Watch what happens to a case that does not add up, a request that nobody answered, and a record somebody opened.
Prior authorization
Arthroscopy · Case 4471
Approved units do not match scheduled units. Resolve the mismatch or record an exception before this case can close.
The case cannot be marked done while the numbers disagree.
Illustration only. All data shown is fictional.
Nothing here is a feature list. It is the same work, run the way it runs today and the way it runs once the procedure is the software.
Today
With DocOS
What DocOS does
Every workflow the practice already documents becomes a screen with real gates. A case cannot be cleared until the things that must be true are true, and every blocked button says why in a sentence.
What the payer actually approved — procedure code, units, facility, physician — is stored separately from what was scheduled, and compared. A mismatch stops the case rather than warning about it.
A tracked task carries its own completion standard and cannot be closed until the outcome is recorded.
Quick errands close in one click. Work that is waiting on somebody else owes the full standard: who answered, what they said, and what happens next.
DocOS runs overnight whether or not anyone has the app open. Expiring credentials raise real work items. Requests aging past their promise date get surfaced.
One morning summary. On a quiet night, nothing at all — which is what makes the summary worth reading.
Reads are logged, not just changes. You can answer who opened a patient's information, and when — a question most practices cannot answer at all.
Nobody shares a login, and an administrator can never act as another person. The audit record cannot be edited or deleted after the fact.
Practices increasingly use remote administrative help. The risk is supervision: patient information in the hands of someone working unobserved, and administrative staff making calls that should belong to a provider.
DocOS draws that line in software rather than in a training document. Delegated work becomes traceable work.
A clinical question can be routed, but never closed at the front desk.
There is no path for staff to approve a prescription. Every outcome names the provider as the decider.
Privacy concerns and "I'm not sure how to proceed" stop the work until an escalation has been recorded.
Every read of patient information is logged against the person who made it.
Built from a real specialty practice's own 25-section procedures manual. Select an area to see the gate it enforces.
Placeholder content. These people, practices and quotes are illustrative examples of the feedback DocOS is built to earn — not real customers. DocOS is onboarding its first practices now.
The part that changed our week is that a case will not clear while the authorization and the booking disagree. Nobody has to remember to check.
Dr. Elena MoreauOrthopaedic surgeon, four-provider practiceOur records requests used to be marked done the moment they went out. Now they stay open with a promise date, and the system chases them, not me.
Tom VasquezPractice administrator, gastroenterologyI can see who opened what and when. I could not answer that question before, and I was asked it once.
Priya RamanOperations lead, dermatologyDelegating admin work stopped feeling risky. There is simply no button for a refill approval that does not name me.
Dr. Adam FeldENT, two-provider practiceIts own application, its own database, nothing shared with another practice. The failure mode of shared systems in healthcare is one practice seeing another's patients. Separate installations make that impossible rather than unlikely.
DocOS does not replace the EHR and does not require an integration to be useful. It works end to end even if the chart system gives it nothing but a patient's name.
Onboarding separates the steps the system can verify for itself from the steps that require a person's signature, and never lets the second pretend to be the first.
The part most vendors skip
You have been sold software before. Here are the six objections we hear most, answered without a sales pitch.
So do our practices. DocOS is not a chart system and does not want to be one. It runs alongside yours and handles the operational work your EHR was never built to enforce.
They hate being blamed for a step nobody could have verified. DocOS removes the guesswork, not the judgement. Setup is a checklist, not a six-month implementation.
Smaller practices feel these failures harder, because one person leaving takes the only copy of the procedure with them.
A fair question for any new vendor, and we would rather you ask it now. Your practice gets its own installation and its own database, and we will talk plainly about what happens to it.
No. Compliance is a property of your whole program, and no software makes you compliant. We will tell you exactly what DocOS does so your program can account for it.
Pricing is set per practice, so we will talk about yours rather than send you a table you cannot act on.
DocOS is new. It was built with one specialty practice, from their own procedures manual, and we are onboarding our first practices now. That means you work directly with the people building it, and your workflows shape what gets built next.
If you would rather wait until we are older, we understand — tell us and we will come back to you.
Founding practices
We’ll show you the part of DocOS that handles it. Thirty minutes, screen shared, no slides, no deck. You will talk to the people building the software, and what you say shapes what gets built next — which stops being true the moment we are no longer new.